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Refund Policy

It is important to note that jewellery items, including earrings, cannot be returned or exchanged due to sanitary reasons, unless there is a quality issue. We highly recommend that customers make their purchase choices carefully, as we do not offer refunds for change of mind purchases.

Under the Australian Consumer Law, we provide guarantees with all our goods that cannot be excluded. In the event that the goods fail to meet acceptable quality standards, please email us on info@apollonjwlry.com within 2 business days from the receipt of your order. We will then investigate this matter and will reply to you within 30 calendar days (45 during busy period). We kindly request that you provide 2-3 clear images of the product, your order confirmation (number and payment), and a detailed description of the issue.

Our Return Policy explicitly excludes coverage for any defect that is caused, or in part caused, by any of the following:

  • Loss of the product(s) 
  • Chain breakage, except when it is caused by improper workmanship or materials
  • Reasonable wear and tear of the product(s), such as tarnishing and fading of plated jewelry
  • Accidents, negligence, or omissions on the part of you or any third party not engaged by us, including any third-party repairers of your products
  • Failure to comply with instructions provided by us concerning the use of your product(s)
  • Use of your product(s) other than for the purposes specified by us 
  • Continued use of your product(s) when such use is not reasonable after a defect becomes apparent or would have become apparent to a reasonable person
  • Failure by you to notify us of any defect in your product(s) within 2 business days after becoming aware of or should have become aware of the relevant defect
  • Acts of God or force majeure events, such as war, riot, invasion, act of terrorism, contamination, earthquake, flood, fire, or any other natural disaster or event beyond our or the manufacturer’s reasonable control.

If any of above terms relating to return of faulty item are not adhered, we reserve the right to deny replacement or exchange. 

Apollon is not at fault if items appear differently on your screen, depending on resolution, scale, colour etc.

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Shipping Information

All ready to ship orders will be posted the next business day.

Australia

  • Standard: Flat Rate of A$10.00 – 3-5 business days
  • Express: Flat Rate of A$15.00 – 2-3 business days

New Zealand

  • Standard: Flat Rate of A$18.00 – 6-10 business days
  • Express: Flat Rate of A$35.00 – 5-8 business days

International*

  • Standard: Flat Rate of A$25.00 – 6-10 business days
  • Express: Flat Rate of A$39.00 – 5-8 business days

When you make a purchase of Apollon jewellery, it will be delivered to you in a signature pouch. At the time of checkout, you will be offered a premium gift-wrapping add-on for an extra fee. Gift wrapping might be unavailable during busy periods.

*When you place an order for products to be delivered internationally, it’s important to keep in mind that you will be responsible for paying additional fees upon package arrival. These fees can include customs duties, import taxes, and local sales taxes, and they are separate from the cost of international shipping.

The specific fees you may be charged can vary depending on the country you’re shipping to, as each country has its own set of regulations regarding imports. As the customer, it’s your responsibility to pay any fees levied by the destination country.

Please be aware that delays in delivery can occur due to factors such as customs processing and the actions of third-party delivery companies, and Apollon Jewellery Pty Ltd cannot be held liable for any such delays.